Privacy Policy

This policy explains how information is handled when you visit jeffthelender.com, ask a question, use chat, or follow a link to a mortgage application.

Information you choose to provide

The site may collect your name, email address, phone number, mortgage question, and other information you voluntarily submit through a form or chat. Do not submit Social Security numbers, bank records, passwords, or other sensitive financial documents through the general website question form or chat.

Mortgage applications

The mortgage application link takes you to a separate secure application service used by UMortgage and NEXA Mortgage, LLC. Information submitted there is governed by that provider’s disclosures and privacy practices, not this general website form.

Chat and service providers

The site uses Tawk.to to provide chat functionality. Webflow hosts the website and may process form and technical data. These providers may use cookies or similar technology to deliver their services, prevent abuse, and measure performance.

How information may be used

Information may be used to respond to your request, provide mortgage education, schedule a conversation, improve the website, maintain security, and comply with legal or regulatory obligations.

Sharing and selling

Personal information is not sold. Information may be shared with service providers that support the website or mortgage process, when you request or authorize it, or when required by law.

Security and retention

Reasonable safeguards are used, but no website or electronic transmission is completely secure. Information is retained only as reasonably necessary for the purpose collected and applicable legal obligations.

Your choices

You may request access, correction, or deletion of information submitted through this general website, subject to legal and record-retention requirements. Contact jlake@umortgage.com.