Privacy Policy

This policy explains how information is handled when you visit jeffthelender.com, ask a question, use chat, or follow a link to a mortgage application.

Information you choose to provide

The site may collect your name, email address, phone number, mortgage question, and other information you voluntarily submit through a form or chat. Do not submit Social Security numbers, bank records, passwords, or other sensitive financial documents through the general website question form or chat.

Mortgage applications

The mortgage application link takes you to a separate secure application service used by UMortgage and NEXA Mortgage, LLC. Information submitted there is governed by that provider’s disclosures and privacy practices, not this general website form.

Chat and service providers

The site uses Tawk.to for automated chat functionality and Webflow for hosting and forms. These providers may process IP address, browser and device information, page activity, timestamps, form data, chat content, and cookies or similar technology to deliver services, maintain security, prevent abuse, and measure performance. The chat is automated unless it clearly states that Jeff has joined the conversation.

How information may be used

Information may be used to deliver a requested guide, respond to a question, provide mortgage education, schedule a conversation, improve and secure the website, and comply with legal or regulatory obligations. Providing a phone number does not authorize promotional calls or texts unless you separately select the contact-consent checkbox. Consent is not required to receive a guide, ask a question, or obtain credit.

Sharing and selling

Personal information is not sold. Information may be shared with service providers that support the website or mortgage process, when you request or authorize it, or when required by law.

Security and retention

Reasonable administrative and technical safeguards are used, but no website or electronic transmission is completely secure. General form, chat, technical, and consent records are retained only as reasonably necessary to fulfill the request, document consent, maintain security, and satisfy applicable legal and regulatory record-retention duties. Do not send Social Security numbers, account credentials, bank records, tax returns, or financial documents through general forms or chat.

Your choices

You may request access, correction, or deletion of information submitted through this general website, subject to identity verification and legal record-retention requirements. You may withdraw call or text consent at any time by replying STOP to a text or contacting jlake@umortgage.com.